CANCELLATION AND REFUND POLICY
Refund eligibility, timeframes, and request process
​
-
Our Return and Refund Policy was last updated on 15th September 2023​.
-
Thank you for shopping at Aura Pet Love .
-
If, for any reason, You are not completely satisfied with a purchase We invite You to review our refunds and returns. This Return and Refund Policy was generated by Aura Pet Love.
-
We accept cancellation of only damaged or defective product, against fully authentic 360 video or media proof purchased at Aura Pet Love within 48 hours of product delivery. Beyond which Refund and cancellation protocols will close after the scheduled time.
-
To cancel the product please call us at the Customer care helpline number.
-
Write us to our Maild ID : aurapetlove@gmail.com or contact us over whatsapp @+91 9123706122, to proceed with the refund and returns
.​
Cancellation procedures, fees, and requirements
​
-
​Aura Pet Love does not provide any responsibilities for the refund or return against any order once placed and confirmed for shipping process.
-
No cancellation fees is charged once the product is cancelled within scheduled time of 48 hours.
-
No documentation is required for the process of cancellation.
-
No cancellation of refund shall be scheduled once the product is updated to shipping procedure.
-
To cancel or ask refund against any order placed at this store please contact our customer care helpline number.
​
Refund Procedure
-
Refunds will be initiated within 3 to 5 business days after the parcel is returned to the delivery partner.
-
For any queries or support please visit our Customer Support.
-
Refunds and returns will only be permitted within 48 hours of scheduled order placement date.
​